✉️contact@dadesktop.gr
🌐 Ελληνικά
DaDesktop

Privacy Statement

DaDesktop is the trading name of NobleProg Ltd., registered in England and Wales. Should you have any queries regarding this statement or how we handle your information, please reach out to us at dd@nobleprog.co.uk

At DaDesktop, we take the privacy of everyone who uses our platform seriously. Below we outline the ways in which we gather and utilise your personal information, together with the steps we take to keep your details safe.

Our Services

DaDesktop can be delivered from a NobleProg Data Centre within the EU through the following setups:

We only gather and process personal information to the degree needed to deliver our services to you, or for the legitimate interests described in this privacy statement. Crucially, the way data is collected and kept varies considerably depending on which hosting solution you select.

 

NobleProg hosted public server

This type of server sits within a NobleProg data centre (inside the EU – and is GDPR compliant). It is a platform shared among NobleProg clients and can be accessed by NobleProg.

Should you opt for a server situated outside the EU, the laws of the relevant jurisdiction may come into play. Data belonging to customers based in the United Kingdom is held in the UK.

 

NobleProg hosted private server

This is likewise housed in a NobleProg data centre (within the EU). It is a dedicated server used solely by a single organisation, with no other entity sharing the hardware.

If your chosen server is located beyond the EU, local legislation may become applicable.

 

 

On premise server

The server is physically placed on the organisation’s own site. The software is installed on that server, and all information stays entirely under the organisation’s control. 

 

Categories of Data

We collect the following groups of information:

User account / personal data

 

Shared server

Private server

On-premise server

 

  • To make use of DaDesktop, you must create an account.
  • When you sign up for an account, you supply us with certain personal details, such as your name, email address, username, and password.
  • This information is necessary to grant you access to our services and to uphold the security of those services.
  • We may get in touch with you about your account using the details you provided.
  • Account information is kept for as long as your account remains open.
  • You can close your account whenever you wish; upon cancellation, we erase your account data.

 

 

  • The client decides whether to handle user management themselves or arrange for NobleProg to take care of it.
  • The server can be encrypted so that NobleProg has no way to gain entry.

 

  • No information is gathered or retained.
  • NobleProg does not have any access.

 

Training Room Data (including cloud desktop activity and chat function)

 

Shared server

Private server

On-premise server

 

  • Everything that happens inside the Training Room may be watched by the course instructor, training managers, and our technical support team.
  • We carry out this monitoring so we can assign the right amount of data resources, help you overcome obstacles, allow the instructor and management to track course advancement, and ensure everyone follows our Terms of Service.
  • Our terms forbid users from engaging in any personal activities, like checking social media, carrying out financial transactions, or doing personal web searches.
  • Once a course has been confirmed as ‘finished’, the associated data is removed.

 

 

  • All data that is collected and stored is handled by the client.

 

 

  • NobleProg does not have any access.

 

Video / Audio Data

 

Shared server

Private server

On-premise server

 

  • DaDesktop may incorporate an integrated audio/video functionality.
  • This feature runs on NobleProg’s own infrastructure (instead of relying on external software).
  • Course Desktops (Fresh-start, Trainer, and Participants) can be recorded for troubleshooting needs. No audio information is captured. These recordings are erased 14 days after the course concludes. Only NobleProg administrators holding SuperAdmin privileges are able to view these recordings.

 

  • The client manages any data that is gathered and stored.
  • Should the need arise, Course Desktops and Recordings may be recorded for troubleshooting and other purposes (refer to Shared Server). The client bears responsibility for these recordings, and due to an automatic deletion routine they are automatically removed after 14 days.

 

  • No data is gathered or stored.
  • NobleProg does not have any access.

 

Record Feature

 

Shared server

Private server

On-premise server

 

  • Clients have the option to record the course desktop.
  • When the recording function is used, NobleProg stores the recording and may monitor it. The account holder decides when the recording is to be deleted.
  • If the account is terminated, all associated recordings are removed.

 

 

  • Clients may choose to record the course desktop.
  • The client manages any data that is gathered or stored.

 

  • NobleProg does not have access.

 

Technical Support

When you get in touch for technical assistance, you will need to supply some personal information – this may include your name, employer, email address, phone number, time zone, and the reason for your support request. We use this support data to help resolve your issue and to gain a clearer understanding of the kinds of difficulties our users encounter. All technical support is handled in-house by NobleProg.

 

Getting in Touch

Should you wish to exercise any of your rights concerning your personal data, you can do so by sending a written notice to us at dd@nobleprog.co.uk.

Updates to This Statement

We may revise this statement periodically by posting an updated version on our website. We encourage you to review this page from time to time so you remain comfortable with any alterations and can readily spot significant revisions.

Please refer to https://www.dadesktop.com/doc/terms-of-use-dadesktop-public-cloud